WEBJUNCTION COURSES  

The Rhode Island Office of Library and Information Services (OLIS) offers online courses at no charge to members of WebJunction RI.  Learn more about taking courses and the new WebJunction competencies. 

OLIS also offer continuing education courses throughout the state.

 
All Courses >
Customer Service

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Course Name Format Price Enroll
Customer Satisfaction: Analysis and Implementation Self Paced $40.00    
Customers, Confrontation and Conflict Self Paced $40.00    
Dealing with Angry Patrons (LibraryU) Self Paced $40.00    
Excellence in Internal Customer Service Self Paced $40.00    
Identifying Your Customers' Expectations Self Paced $40.00    
Managing Difficult Patrons with Confidence! (LE@D) Self Paced $40.00    
Overcoming Difficult Service Situations Self Paced $40.00    
Overcoming Internal Customer Service Problems Self Paced $40.00    
Providing Excellent Customer Service in a Multi-Cultural Environment (LE@D) Self Paced $40.00    
Results and Teamwork without Authority Self Paced $40.00    

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