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| Kids' Science Questions at the Internet Public Library |
Science and mathematics can pose difficulties for virtual reference users as well as staff. Students often struggle with formulating questions that describe their information needs, and reference staff are often less familiar with scientific topics and resources. This presentation shows the results of a 2-year study of kids' science-related reference questions received by the Internet Public Library. Topics include geographical distribution of questioners, topic areas in which questions were asked, intended purposes of the answers to the questions, resources consulted by questioners prior to engaging with the virtual reference service, and more.
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